Shipping & Returns

Free Standard Delivery on Apparel Orders Between £50 – £99

All purchases between £50 – £99 are shipped 48 hours free of charge within the mainland UK. Please note this is a working day service which does not include the weekends. Orders placed after 2 pm will be shipped the next day. Working days are Monday – Friday. Orders made after 2 pm on Friday will be shipped the following Monday.

Free Next Day Delivery On Apparel Orders Over £100

All purchases of £100 and over are shipped 24 hours free of charge within the mainland UK. Please note this is a working day service which does not include the weekends. Orders placed after 2 pm will be shipped the next day. Working days are Monday – Friday. Orders made after 2 pm on Friday will be shipped the following Monday.

Next Day Mainland UK Delivery

We offer a next working day delivery for £8. Please ensure your order is placed before 2 pm to use this service. Orders placed after 2 pm will be shipped the next day. Working days are Monday – Friday. Orders made after 2 pm on Friday will be shipped the following Monday.

Returns

We accept returns within 30 days for in-store purchases and 14 days for online orders. If more than this time has passed since the date of purchase, unfortunately, we can’t offer you a refund or exchange.

When returning your goods to the business, please email us first at [email protected] to let us know what you are returning and the reason for the return. For example, the item does not fit, and you require a different size. Once this step is complete, please post the item back to us at:

Unit 23 Terry Dickens Ind. Est, Station Rd, Stokesley TS9 7AE

We suggest that when returning goods to us, you use a tracked delivery service, as we accept no responsibility for items lost in transit to us. Also, for speed of exchange/refund, please include the original shipping document with a short note highlighting the reason for the return and a contact telephone number and email address should we need to speak to you about your return. Returned items without enclosed documentation will result in delays in the processing of returns, exchanges and refunds.

Please note all goods must be returned to us in a sound, re-saleable condition, with labels and packaging intact. All refunds will cover the ticket costs of the goods you return to us and shipping costs from us to you. We do not refund return shipping costs. If we have made a mistake with your order, please let us know immediately, and we will endeavour to resolve the issue as quickly as possible.

Some items are non-returnable. These include:

Gift cardsHelmetsBanana hammocksSale items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Late or Missing Refunds



If you haven’t received an expected refund, firstly, recheck your bank account. Then contact your credit card company. Posting your refund may take some time.



If you have still not received a refund, contact your bank. There is often some processing time before refunds are posted. If you have not received your refund after following the above, please contact us.



Sale Items



Only regular priced items may be refunded – sale items will not be refunded.

Exchanges

Late or Missing Refunds

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at [email protected] and then send your item to: Unit 23 Terry Dickens Ind. Est, Station Rd, Stokesley TS9 7AE